Course Name:

Course Title: IT Automation

Course Description:

IT automation: mgmt models, auditing, assets, change mgmt, network monitoring, OS imaging, patch mgmt, help desk, remote control, user state mgmt, end-point security, backup, disaster recovery.

Prerequisite:

CGS 3767
Good understanding of operating systems.
Basic programming skills.

Course Objectives:

Students learn a wide range of topics in IT management and automation and practice each and every concept in a lab setting. IT support automation tools like Kaseya IT Automation will be used to give students hands-on experience. The topics and lab exercises include but not limited to IT mgmt models, auditing, assets & change mgmt, network monitoring, OS imaging, patch mgmt, help desk, remote control, user state mgmt, end-point security, backup, and disaster recovery. Students are expected to work in teams and develop innovative scripts and procedures that promote IT automation.

Course Outcomes:

Be familiar with IT management models and practices.

Be familiar with IT automation software and its architecture.
Master the IT automation concepts.
Master an IT automation software offering (e.g., The Kaseya IT Automation).
Master the writing IT automation scripts.
Be familiar with working as a team member.

Topics:

IT Management Models: In-House, Out-Sourced Break-Fix, Managed Services.
Manage Services: Development, Machine Groups, Agents, Templates, Policies.
Automation Software: Agent-Server Architecture, Deployment, Management.
Auditing, Assets, Change Mgmt: Knowledge Collection, Scheduling, Reporting.
Network Monitoring: Monitor Sets, Event Sets, SNMP Sets, and Reporting.
Patch Mgmt: Scanning, Deployment Policies, Reboot, Reporting.
Scripting: Writing Scripts, Scheduling, Distribution, Logging, Debugging.
Help Desk & Remote Control: Ticketing, Remote Control, Chat, Reporting.
User State Management: User State, Preferences, Drives, Printers, Power Mgmt.
End-Point Security: Strategies, Security Policies, Scheduling, Logs, Sig. Updates.
Backup and Disaster Recovery: Strategies, Scheduling, Verifying, Recovery.

Required Textbook

N/A

Other Recommended References:

Other reading material: Class notes.

Grading Policy:

Class Attendance and Participation: 10%
Assignments: 20%
Online Training: 10%
Term Project: 30%
Final Exam: 30%

Grading Standard: The grading scale is: A: 90 | A-:87 | B+:84 | B: 80 | B-:77 | C+:74 | C: 70 | C-:65 | D+:60 | D: 55 | D-:50. Note that a C- is not a C.

Attendance: Attendance may be taken during each class meeting.

University Calendar:

For more information, please consult the university calendar at: http://www.fiu.edu/docs/calendar_events.htm
January 5 - April 25, 2009 Classes begin: January 5
Final week of the Semester: April 20-25, 2009
March 16 - 21 Mon. - Sat. Spring Break.
March 27 Friday Deadline for faculty to review class rosters to ensure accuracy before grade rosters are created.
April 20 - 25 Mon. - Sat. Final week of the semester - modified class schedule: Final exams and other course assessment activities are scheduled during this week.
April 20 Monday Grade rosters available to faculty for grade entry and submission.
April 27 & 28 Mon. & Tues Commencement Exercises.
April 29 Wednesday Deadline (by 11:59 pm) for faculty to submit grades.
April 30 Thursday Complete grade report available to students by web and at kiosks.

Policy on Make-up Examinations and Assignments: There will be no make-up exams. All project deliverables and assignments should be submitted at the beginning of class on the due date. The only excuse for missing an exam is verifiable cases of illness and emergencies and religious holy days. Please check the dates of the exams and inform me of any conflicts with religious holy days as soon as possible.

Code of Academic Integrity:

http://www.fiu.edu/~oabp/misconductweb/2codeofacainteg.htm

University Policies: academic misconduct, sexual harassment, religious holydays, and information on services for students with disabilities.

http://www.fiu.edu/provost/polman/sec2/sec2web2-44.htm

http://www.fiu.edu/~eop/EOPSexH.pdf

http://www.fiu.edu/~provost/polman/sec19web.html

Last modified 1/4/2009