Florida International University

School of Computing and Information Sciences

S. Masoud Sadjadi�s Home Page

 

IT Automation HOME PAGE

 

Course Title: IT Automation

 

Course Description:

  • IT automation: mgmt models, auditing, assets, change mgmt, network monitoring, OS imaging, patch mgmt, help desk, remote control, user state mgmt, end-point security, backup, disaster recovery.

 

Prerequisite:

  • None

 

Co-requisite:

  • CGS 4285 OR PERMISSION OF INSTRUCTOR
  • Good understanding of operating systems.
  • Basic programming skills.

 

Course Objectives:

  • Students learn a wide range of topics in IT management and automation and practice each and every concept in a lab setting. IT support automation tools like Kaseya IT Automation will be used to give students hands-on experience. The topics and lab exercises include but not limited to IT mgmt models, auditing, assets & change mgmt, network monitoring, OS imaging, patch mgmt, help desk, remote control, user state mgmt, end-point security, backup, and disaster recovery. Students are expected to work in teams and develop innovative scripts and procedures that promote IT automation.

 

Course Outcomes:

  • Be familiar with IT management models and practices.
  • Be familiar with IT automation software and its architecture.
  • Master the IT automation concepts.
  • Master an IT automation software offering (e.g., The Kaseya IT Automation).
  • Master the writing IT automation scripts.
  • Be familiar with working as a team member.

 

Topics:

  • IT Management Models: In-House, Out-Sourced Break-Fix, Managed Services.
  • Manage Services: Development, Machine Groups, Agents, Templates, Policies.
  • Automation Software: Agent-Server Architecture, Deployment, Management.
  • Auditing, Assets, Change Mgmt: Knowledge Collection, Scheduling, Reporting.      
  • Network Monitoring: Monitor Sets, Event Sets, SNMP Sets, and Reporting.
  • Patch Mgmt: Scanning, Deployment Policies, Reboot, Reporting.
  • Scripting: Writing Scripts, Scheduling, Distribution, Logging, Debugging.
  • Help Desk & Remote Control: Ticketing, Remote Control, Chat, Reporting.
  • User State Management: User State, Preferences, Drives, Printers, Power Mgmt.
  • End-Point Security: Strategies, Security Policies, Scheduling, Logs, Sig. Updates.
  • Backup and Disaster Recovery: Strategies, Scheduling, Verifying, Recovery. 

 

Required Textbook

N/A 

 

Other Recommended References:

 

Other reading material:� Class notes.�

 

Grading Policy:

  • Class Attendance and Participation: 10%
  • Online Training: 10%
  • Lab. Assignments: 20%
  • Term Project: 30%
  • Final Exam: 30%

 

Grading Standard: The grading scale is: A: 90 | A-:87 | B+:84 | B: 80 | B-:77 | C+:74 | C: 70 | C-:65 | D+:60 | D: 55 | D-:50.� Note that a C- is not a C.

 

Attendance: Attendance may be taken during each class meeting.

 

Important Dates:

  • January 3 Sunday

Last day to register without incurring a $100 late registration fee.

 

  • January 4 Monday

Classes begin

 

  • January 11 Monday

Last day to add courses

 

  • January 29 Friday

Last day to withdraw from the University with a 25% refund of tuition.

 

  • February 8 Monday

Last day to apply for graduation at the end of Spring 2010 term. All four subtests of CLAST must be satisfied and reflected in official University records.

 

  • February 26 Friday

Last day to drop a course with a DR grade.

Last day to withdraw from the University with a WI grade.

 

  • March 15 - 20 Monday - Saturday

Spring Break.

 

  • April 19 - 24 Monday - Saturday

Final week of the semester - modified class schedule: Final exams and other course assessment activities are scheduled during this week.

 

  • April 26 & 27 Monday & Tuesday

Commencement Exercises.

University Policies:

For academic misconduct, sexual harassment, religious holydays, and information on services for students with disabilities, see :

For more information, please refer to the guidelines in the 2009-2010 Faculty Handbook (recently revised 8/6/09):

�� http://academic.fiu.edu/docs/Faculty_Handbook.pdf

 

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas, and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

 

Last modified 1/8/2010